Repair Management
Repair creation and tracking
Manage each repair smoothly, from the initial request to final invoicing.
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Automatic reception of work orders from integrated partners in
Agoraplus (manufacturers, resellers, insurers, etc.). - Simplified creation of repair files, whether under warranty or out of warranty.
- Continuous tracking and full traceability, ensuring a clear overview of each file’s progress.
- Transparent, automated communication with the end customer (notifications, progress updates, delivery scheduling).
A clear and reassuring process for your customers, simplified management for your teams!
Interventions and work orders
Optimize the organization and productivity of your technical teams with smart planning.
- Centralized scheduling of interventions with a complete overview of available resources.
- Fast and flexible task assignment to technicians based on their availability and skills.
- Clear distinction between on-site and in-workshop repairs for controlled logistics.
- Tracking of device returns with accurate management of deadlines and processes.
An optimized schedule, shorter lead times, and better-coordinated technicians.
Warranty management
Secure and simplify your administrative processes for manufacturer warranty repairs.
- Automated handling of warranty-covered repairs.
- Generation and transmission of standardized reports (ISG format) to ensure full compliance with brand standards.
- Strict adherence to manufacturer procedures, reducing the risk of claim rejection.
A secure, compliant, and time-saving warranty management system, without disputes or delays.
Spare parts management
Ensure the availability of all components required for each repair.
- Direct reservation of spare parts from within the repair file.
- Real-time tracking of available stock and current allocations.
- Proactive management of shortages and replacements to optimize repair and sales timelines.
- Optimized allocation of parts to technicians and workshops.
Better spare parts availability for faster repairs and improved customer satisfaction.
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